Meeting & Events Operations Manager Recruitment in West Midlands
  
Salary £45,000-£50,000 

We are working with our fantastic client who are a luxury property based in the West Midlands area, due to internal promotions our client are looking for a experienced Meeting & Events Operations Manager to join their dynamic team . Following a highly successful launch, our client are expanding our banqueting operations team.

Reporting directly to the Deputy General Manager, this hands-on role entails leading a team of over 40 members to ensure first class, quality and excellence across all conference, events, wedding, and banquets year-round.

Responsibilities for the role are but not limed to:

• Lead by example to maintain quality, luxury lifestyle standards, and ensure smooth day-to-day operations across the department.
• Manage internal aspects like payroll, stocks, employee oversight, and financial statements pertaining to all meeting and event activities.
• Act as the voice of the meeting and events department within the hotel management team, advocating for food and beverage operations in all conference and event spaces.
• Monitor, enhance, and evaluate team performance, offering both positive reinforcement and constructive feedback professionally and impartially to support efficient hotel operations.
• Foster strong, enduring relationships with all departments to ensure consistency and deliver excellence to guests and clients consistently.
• Coordinate internal and external training opportunities for all team members.
• Ensure every guest visit results in complete satisfaction and encourage repeat bookings in alignment with the hotel’s brand and reputation.

To be considered for the role you must have / be:

• Prior experience in managing upscale meetings and events in prestigious city center venues.
• Profound understanding of meeting and event fundamentals, including setups, operations, forward planning, and client relations.
• Demonstrated ability to manage and coordinate a team within a bustling, vibrant 5-star hotel environment.
• Keen attention to detail and a commitment to luxury standards.
• A proactive team player capable of leading a team and representing meeting and events operations at a managerial level.
• Meticulous, systematic planning to ensure flawless event execution and mitigate business risks.
• Established positive relationships with local suppliers, agencies, and businesses.
• Ability to engage all team members in departmental success.

Benefits:

• Competitive colleague and friend & family rates for overnight stays.
• 50% employee discounts on food and beverage at hotel outlets.
• Access to an exclusive benefits portal offering extensive discounts on retail, travel, and leisure activities.
• Complimentary meals during shifts in our dining facilities.
• Access to Hospitality Action, our Employee Assistance Program offering 24/7 health and wellbeing support.
• Rewards and recognition for embodying our company values.
• Monthly employee recognition and rewards program.
• Regular team appreciation events, including employee parties throughout the year.
• Career development opportunities, including access to apprenticeship programs.
• Uniform provided.