Front Desk Manager Recruitment in Ireland
 
Salary up to €38,000
 
We are delighted to be supporting our fantastic client, in the search for an experienced Front Desk Manager.
 
Responsibilities are but not limited to:

• Supervising and supporting the Reception team in their daily tasks
• Providing leadership and guidance within the team, under the Front Office Manager’s direction
• Ensuring the highest level of customer service is delivered to hotel guests and potential customers
• Overseeing guest communications within the front office department, including phone calls, emails, and other correspondence
• Assisting in training new team members
• Ensuring implementation and adherence to procedures and standards directed by the Front Office Manager
• Handling issues and other technical problems
• Addressing procedural queries from the reception team and resolving general issues
• Anticipating departmental needs for shift and daily duties
• Providing motivation and feedback to the reception team
• Collaborating with the Front Office Manager and/or Manager on Duty to address customer complaints
• Liaising and communicating with other departments
• Handling procedural queries within the front office department
• Managing cash, credit card payments, and cashiering duties, resolving payment-related queries
• Ensuring completion of all scheduled tasks accurately and on time
• Building strong working relationships with colleagues
• Acting as a team player with multitasking abilities
• Assisting the Front Office Manager

Requirements for the role are:

• Essential knowledge of OPERA, with OPERA Cloud proficiency considered an advantage
• Previous experience in a similar role in a 4 or 5-star hotel
• Hospitality qualifications preferred
• Strong leadership skills
• Proficiency in Microsoft Office and operating systems
• Ability to work flexible hours
• Commitment to delivering high standards of service
• Attention to detail
• Interdepartmental communication skills
• Dedication to progressing within the 5-star market
• Ability to stand during the entire shift
• Professional image
• Excellent interpersonal skills
• Fluency in English, both verbal and written
• Only candidates with the legal right to work in Ireland will be considered for this position. Proof of eligibility may be required upon application.

Benefits:

• Complimentary meals
• Employee discounts
• Opportunities for career development
• Free parking
• Tax-saving schemes
• Employee social events
• Complimentary laundry service