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Event and Marketing Ops Manger

Event and Marketing Ops Manger

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  • Permanent
  • West Midlands
  • 45000 – 50000/Year

Achieve Hospitality

We are working with our fantastic client who are a luxury property based in the West Midlands area, due to internal promotions our client are looking for a experienced Meeting & Events Operations Manager to join their dynamic team . Following a highly successful launch, our client are expanding our banqueting operations team.
Reporting directly to the Deputy General Manager, this hands-on role entails leading a team of over 40 members to ensure first class, quality and excellence across all conference, events, wedding, and banquets year-round.
Responsibilities for the role are but not limed to:

  • Lead by example to maintain quality, luxury lifestyle standards, and ensure smooth day-to-day operations across the department.
  • Manage internal aspects like payroll, stocks, employee oversight, and financial statements pertaining to all meeting and event activities.
  • Act as the voice of the meeting and events department within the hotel management team, advocating for food and beverage operations in all conference and event spaces.
  • Monitor, enhance, and evaluate team performance, offering both positive reinforcement and constructive feedback professionally and impartially to support efficient hotel operations.
  • Foster strong, enduring relationships with all departments to ensure consistency and deliver excellence to guests and clients consistently.
  • Coordinate internal and external training opportunities for all team members.
  • Ensure every guest visit results in complete satisfaction and encourage repeat bookings in alignment with the hotel’s brand and reputation.

To be considered for the role you must have / be:

  • Prior experience in managing upscale meetings and events in prestigious city center venues.
  • Profound understanding of meeting and event fundamentals, including setups, operations, forward planning, and client relations.
  • Demonstrated ability to manage and coordinate a team within a bustling, vibrant 5-star hotel environment.
  • Keen attention to detail and a commitment to luxury standards.
  • A proactive team player capable of leading a team and representing meeting and events operations at a managerial level.
  • Meticulous, systematic planning to ensure flawless event execution and mitigate business risks.
  • Established positive relationships with local suppliers, agencies, and businesses.
  • Ability to engage all team members in departmental success.

Benefits:

  • Competitive colleague and friend & family rates for overnight stays.
  • 50% employee discounts on food and beverage at hotel outlets.
  • Access to an exclusive benefits portal offering extensive discounts on retail, travel, and leisure activities.
  • Complimentary meals during shifts in our dining facilities.
  • Access to Hospitality Action, our Employee Assistance Program offering 24/7 health and wellbeing support.
  • Rewards and recognition for embodying our company values.
  • Monthly employee recognition and rewards program.
  • Regular team appreciation events, including employee parties throughout the year.
  • Career development opportunities, including access to apprenticeship programs.
  • Uniform provided.
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Job Overview
Category
Management
Offered Salary
45000 – 50000/Year
Job Location
West Midlands
Job Type
Permanent
Consultant